Shipping policy

SHIPPING & PICKUP POLICY

Last Updated: August 12, 2026

This Shipping & Pickup Policy applies to purchases from Fountjoy Water Features, operated by EasyChange Inc.

1. Delivery Area

We currently offer delivery within Ontario, Canada.

Delivery options depend on the size and weight of the product, your postal code, and available carriers.

Some products may qualify for standard parcel delivery, while larger water features may require local delivery, showroom pickup, or special delivery arrangements.

If you are unsure whether we can deliver a specific product to your location, please contact us before ordering.

2. Processing Time

Orders are generally processed within 3–7 business days after payment and inventory confirmation.

Processing time is separate from delivery transit time.

Large or oversized products may require additional preparation time. If special arrangements are needed, our team may contact you before fulfillment.

3. Shipping & Large Water Features

Eligible products may be shipped by UPS or another available carrier.

Large, heavy, or oversized water features may require:

  • local delivery;

  • showroom pickup; or

  • separately arranged delivery.

Delivery availability and charges may depend on the product size, weight, and destination postal code.

Estimated delivery times are not guaranteed and may be affected by weather, carrier delays, inventory, or other circumstances outside our reasonable control.

4. Showroom Pickup

Selected products may be available for pickup at our Scarborough showroom.

Fountjoy Water Features
1399 Kennedy Rd, Unit 12
Scarborough, ON M1P 2L6
Canada

Showroom Hours:

Monday–Friday：10:00 AM–6:00 PM
Saturday–Sunday：11:00 AM–3:00 PM

Please wait until we confirm that your order is ready for pickup before visiting the showroom.

For large products, please make sure your vehicle has enough space to safely transport the item.

5. Damaged or Incorrect Orders

Please inspect your order as soon as possible after delivery or pickup.

If your product arrives damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible.

Please provide:

  • your order number;

  • clear photos of the product;

  • photos of the packaging, if relevant; and

  • a brief description of the issue.

Please keep the original product and packaging until we have reviewed the issue.

Returns and refunds are also subject to our Return & Refund Policy.

6. Delivery Information

Customers are responsible for providing an accurate delivery address, postal code, phone number, and contact information.

Please contact us as soon as possible if you need to correct your delivery information.

For large-item delivery, please tell us in advance about any access restrictions that may affect delivery.

Unless specifically agreed otherwise, delivery does not include installation, landscaping, plumbing, electrical work, or product placement.

7. Contact Us

For questions about shipping, delivery availability, large products, or showroom pickup, contact:

EasyChange Inc.
Doing business as Fountjoy Water Features

Email: fountjoy@northaria.com
Phone: 647-891-0610

Showroom:
1399 Kennedy Rd, Unit 12
Scarborough, ON M1P 2L6
Canada

Nothing in this policy limits any consumer rights or remedies that cannot legally be limited under applicable law.