Shipping & Delivery

We currently offer delivery within Ontario, Canada. Delivery options depend on product size, weight, postal code, and carrier availability.

Orders are generally processed within 3–7 business days after payment and inventory confirmation. Delivery time is additional.

Yes. Large or oversized water features may require local delivery, showroom pickup, or special delivery arrangements. Contact us if you need help confirming delivery options for your location.

Showroom & Pickup

Yes. Selected water features are available to view at our Scarborough showroom. We recommend contacting us before visiting to confirm display availability for a specific model.

Yes. Selected products may be picked up from our Scarborough showroom after we confirm that your order is ready for pickup.

Returns & Orders

We offer a 14-day return policy on eligible products. Items must meet the conditions in our Return & Refund Policy. Please contact us before sending any product back.

Please contact us as soon as possible with your order number and clear photos of the product and packaging. Our team will review the issue and provide the next steps.

Call Our Showroom

647-891-0610

Email Us

fountjoy@northaria.com