Return & Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, uninstalled, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at:

Email: fountjoy@northaria.com
Phone: 647-891-0610

Please include your order number and the reason for the return. If your return is approved, we will provide instructions on where and how to return the item.

Items sent back without first requesting a return may not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is damaged, defective, incomplete, or incorrect.

Please provide your order number and clear photos of the product and packaging so we can review the issue and provide the appropriate next steps.

Non-Returnable Items

The following items are generally not eligible for return:

• Custom or special-order products
• Gift cards
• Final sale items
• Used, installed, altered, or damaged products
• Products missing original parts, accessories, or packaging

If you have questions about whether your item is eligible for return, please contact us before sending it back.

Return Shipping

Return shipping arrangements will be confirmed after your return request is approved.

For returns that are not related to damaged, defective, or incorrect items, return shipping costs may be the responsibility of the customer.

Because some water features are large or heavy, please contact us before arranging any return shipment.

Exchanges

If you would like to exchange an item, please contact us first.

In most cases, the fastest option is to return the eligible item and place a separate order for the replacement product.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: fountjoy@northaria.com
Phone: 647-891-0610